I’ve been meaning to blog this for a while. I use NetBank, and they recently started to require that I fill in and occasionally answer “security questions”. Here is the full list:
All of my complaints in this letter still remain. I seriously do not have an answer to a single question! I mean, I suppose the piano was the first musical instrument I learned to play… or did I first experiment with a harmonica or recorder? Who knows what my memory will settle on in 5 months when this question pops up again.
I had to resort to picking a question at random, entering a random string for the answer, and saving the question/answer pair in a local text file.
I mean seriously, what are they thinking??
(this was also mentioned on consumerist. Like the customer mentioned in the Consumerist article, my session also timed out while I was answering the questions. In fact, through a series of timeouts and other events that I will not go into right now, I got locked out of my account and had to call customer service— THREE TIMES)
