It’s cute that Jet Blue calls my itinerary an “E-tinerary” (actually, it’s not cute), but I wish they would also use the word “itinerary” SOMEWHERE in the email. Searching for “austin itinerary” just now did not find it for me!
Tag Archive for 'gethuman'
I’ve been meaning to blog this for a while. I use NetBank, and they recently started to require that I fill in and occasionally answer “security questions”. Here is the full list:
All of my complaints in this letter still remain. I seriously do not have an answer to a single question! I mean, I suppose the piano was the first musical instrument I learned to play… or did I first experiment with a harmonica or recorder? Who knows what my memory will settle on in 5 months when this question pops up again.
I had to resort to picking a question at random, entering a random string for the answer, and saving the question/answer pair in a local text file.
I mean seriously, what are they thinking??
(this was also mentioned on consumerist. Like the customer mentioned in the Consumerist article, my session also timed out while I was answering the questions. In fact, through a series of timeouts and other events that I will not go into right now, I got locked out of my account and had to call customer service— THREE TIMES)
