I just called to cancel my Chase/Amazon credit card. It was extremely easy — the automated system took my account number and zip code, and then I got to a human in a couple menu layers and just a few seconds of waiting. After telling the customer service representative that I wanted to cancel my account, he immediately canceled it and told me to have a nice day. No pressure to stay on, no offer of lower rates or other features. Not even a rambling legal soliloquy.
I do have another Chase credit card, which is my primary card, so maybe the system told the guy “this is a good customer anyway, don’t piss him off”.
At any rate, maybe things are changing? Maybe we can look forward to a brighter, nicer future, where companies respect customers and customers don’t fear calling customer service?
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My friend Mary has started a new blog, casualactivist.org.
I think that tackling the great problems of today would be a lot easier if we found a way to make helping accessible to everyone, not just the brave few who are willing/able to throw everything to the wind and devote themselves entirely to a cause. … At casualactivist.org, I write about my attempts at incremental improvement, focusing on the easy, practical things.
Which may or may not pique your interest, but go and read a couple of entries, and you just might get hooked on Mary’s thoughtful, hilarious commentary on her conscious consumer adventures. Like in thoughts on chocolate:
It has been estimated that more than 40% of the world’s chocolate is manufactured using west African cocoa harvested by young boys lured away from their homes to be sold as slaves.
[snip]
I went to Whole Foods this week (ahhh, delicious research) to buy some chocolate from Endangered Species and Rapunzel, two of the companies most celebrated in the industry for their social responsibility. … I will try not to get too enthusiastic about my sweet tooth in the context of child labor, but suffice it to say that I have seen heaven, and it is glorious.
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