I just called to cancel my Chase/Amazon credit card. It was extremely easy — the automated system took my account number and zip code, and then I got to a human in a couple menu layers and just a few seconds of waiting. After telling the customer service representative that I wanted to cancel my account, he immediately canceled it and told me to have a nice day. No pressure to stay on, no offer of lower rates or other features. Not even a rambling legal soliloquy.
I do have another Chase credit card, which is my primary card, so maybe the system told the guy “this is a good customer anyway, don’t piss him off”.
At any rate, maybe things are changing? Maybe we can look forward to a brighter, nicer future, where companies respect customers and customers don’t fear calling customer service?
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