I just called to cancel my Chase/Amazon credit card. It was extremely easy — the automated system took my account number and zip code, and then I got to a human in a couple menu layers and just a few seconds of waiting. After telling the customer service representative that I wanted to cancel my account, he immediately canceled it and told me to have a nice day. No pressure to stay on, no offer of lower rates or other features. Not even a rambling legal soliloquy.
I do have another Chase credit card, which is my primary card, so maybe the system told the guy “this is a good customer anyway, don’t piss him off”.
At any rate, maybe things are changing? Maybe we can look forward to a brighter, nicer future, where companies respect customers and customers don’t fear calling customer service?
I’m just curious why you canceled the card. I have the same card. Is there something I should know?
Because I never used it. *shrug*
So even in death, my Capital One card continues to torture me (I received an email today reminding me that my new statement was in–of course, for a 0 balance), while Chase gives you hassle free service.
Somehow John, I doubt there will come a day soon that credit card companies will be into this line of business -
quote “Maybe we can look forward to a brighter, nicer future, where companies respect customers and customers don’t fear calling customer service?”
unquote
I tried to cancel my chase visa card last week – they promised me the utmost
in service and no more unauthorized charges. Today I checked my c.c.
stmt and found 3 different charges made by Chase Bank without my
authorization. I am now sending them a letter to cancel the account (again)
and no more gobblegook from them.
My interest rate was raised to 17.24% from 8% after banks began “shoring up their lending” after the market crash. When I called, I was told there was nothing I could do about it. I then called Amazon to complain and they kept telling me to call to Chase. I said no, I want to talk to the person at Amazon who made the deal with Chase…like 10 times, before the customer service rep took me seriously. So I filed a complaint but never heard back. I guess when companies put their names on cards they don’t stand behind them–at least Amazon doesn’t. The good news is I’m doing a rapid pay down…
when establishing a business, a good customer service is always necessary.’-
i always want to have a very good credit record but due to recession, that changed:*.