I just called to cancel my Chase/Amazon credit card. It was extremely easy — the automated system took my account number and zip code, and then I got to a human in a couple menu layers and just a few seconds of waiting. After telling the customer service representative that I wanted to cancel my account, he immediately canceled it and told me to have a nice day. No pressure to stay on, no offer of lower rates or other features. Not even a rambling legal soliloquy.
I do have another Chase credit card, which is my primary card, so maybe the system told the guy “this is a good customer anyway, don’t piss him off”.
At any rate, maybe things are changing? Maybe we can look forward to a brighter, nicer future, where companies respect customers and customers don’t fear calling customer service?
I’m just curious why you canceled the card. I have the same card. Is there something I should know?
Because I never used it. *shrug*
So even in death, my Capital One card continues to torture me (I received an email today reminding me that my new statement was in–of course, for a 0 balance), while Chase gives you hassle free service.