Customer Service: How about I add web hosting to your account only 11.99 a month when you sign up for a full year?
Customer: Sure!
Customer Service goes ahead and adds taht as well as the search engine optimization into the account, they get to the final screen.
Customer Service: Okay with this package you’ll be able to have your web site up and running and be seen in the search enginers, total cost is *whatever* the cost is.

This is encouraged and rewarded, for this type of behavior. Its sickening which is whY I had to leave there.

If you want to get it out of the way and have the remove the lock demand that you are going to go to the BBB they will transfer you to the ‘corp’ team and make sure you get what you want.

You submit a request then a day or two later you ALWAYS get an email back telling you to call them. It’s a computer on a delay … I sent a customer request in asking what their web address was and here’s what I got back …

——– EMAIL FROM NET SOL ———
Dear Valued Network Solutions Customer,

Thank you for contacting Network Solutions Customer Service Department. We are committed to creating the best Customer experience possible. One of the first ways we can demonstrate our commitment to this goal is to quickly and efficiently handle your recent request.

However, we will not be able to resolve this issue by e-mail. Please call Technical Support, at 1-866-391-4357 within the U.S. and Canada or at 1-570-708-8788 outside the U.S. When you call, please reference the following Service Request # 1-33xxxxx.
—————————-

THEY SPENT MORE TIME talking about how great they are in this email than they did to answer the damn question.

What a horribly self promoting and arrogant bunch of SOB’s. I have 10 domains with them for five years and I have had it. I’m moving to GoDaddy.com … at least they get things done when I ask them.

Stay as FAR AWAY from NetSol as you possibly can … if you have a problem, you’ll spend weeks getting it fixed. I think only four people work there and they are playing XBox all day or something.

STAY AWAY FROM THIS HORRIBILE COMPANY.

Network Solutions has officially screwed me. I talked to their support reps yesterday about how to resolve the above issue. They said I should update the WHOIS information and make it public. In response to my, “Are you sure??? I really, really don’t want this account locked!” (they have a standing 60-day lock on transfers when contact information changes), they said, “No, go ahead, we can remove the lock after you’ve updated the information.” So a bit reluctantly, I updated the information as instructed.

Do I even need to give you the punchline? Yup, when I called them back today, “Oh, we’re sorry, sir, there’s a 60-day lock on transfers for that account. There’s nothing we can do.”

Do not ever, ever, ever use Network Solutions. They are either completely incompetent or just plain dishonest.

I’m trying to transfer a domain they currently host over to Dreamhost (great hosting service, btw!) When asked why I’m not receiving the confirmation email that Dreamhost is sending to the ($9/year) “private registration” address NS has listed in WHOIS, Network Solutions support is saying a) it takes several days for them to filter email, b) it may be getting marked as spam, and c) I need to disable “private registration” to do the transfer.

I.e. I’m paying them 9$/year to do a crappy job of forwarding email, and in the process make it impossible to transfer away from their service.

I have experience with DirectNIC. You don’t want to use them. Google “noldc” or “kenyatech” to find out more.

Without going into details, my experience was nightmarish and I NEVER got my domains back.