I’ve been meaning to blog this for a while. I use NetBank, and they recently started to require that I fill in and occasionally answer “security questions”. Here is the full list:
All of my complaints in this letter still remain. I seriously do not have an answer to a single question! I mean, I suppose the piano was the first musical instrument I learned to play… or did I first experiment with a harmonica or recorder? Who knows what my memory will settle on in 5 months when this question pops up again.
I had to resort to picking a question at random, entering a random string for the answer, and saving the question/answer pair in a local text file.
I mean seriously, what are they thinking??
(this was also mentioned on consumerist. Like the customer mentioned in the Consumerist article, my session also timed out while I was answering the questions. In fact, through a series of timeouts and other events that I will not go into right now, I got locked out of my account and had to call customer service— THREE TIMES)
yeah, i had to resort to the same stupid text file storage as you mention. not for these guys, but other similar bozos.
I agree with your comment about “Who knows what my memory will settle on in 5 months when this question pops up again.”
I been a NetBank Customer since it was Atlanta Internet Bank befor and once owned stock in it (thanks goodness I sold that before it tanked). I realize they are trying to save money and hopefully find someone to buy them out but this new security deal is the poorest of any site I use. I have been locked out also and it is a pain to reactivate access as you must answer all the security questions again. Also the account consolidation service they have is almost useless. I have found the Yodlee free service vastly better. The only positive is the billpay which had a good upgrade recently. They do pay much better interest and that is why I keep using them.