I just wanted to quickly mention that I had a great experience with Regal Cinemas Union Square, a theater here in New York. Me and some friends got tickets but couldn’t find seats even remotely near one another, and the people at the customer service desk were extremely kind and efficient in fixing the situation (for obvious reasons I won’t say exactly how they helped us). These people are treating customers right and I’m sure are reaping the benefits.
Customer service: A+
$17 2-medium-drink-1-large-popcorn-combo (I’m not kidding): D (not an F because hey– it’s delicious, and has free refills)
Your experience was good, but mine was horrible. I expect better from a business.